Your burrito bowl is likely to be getting greater.
After uproar from clients alleging that Chipotle was serving smaller parts, the corporate’s CEO is addressing the issues.
Throughout a Q2 204 earnings name on Wednesday, Chipotle CEO Brian Niccol emphasised to traders that “beneficiant” portion sizes are a “core model fairness” at Chipotle and the complaints are being addressed.
Associated: Wells Fargo Analysts Examined 75 Bowls at Chipotle — the Portion Sizes Have been Wildly Inconsistent
“There was by no means a directive to supply much less to our clients. Beneficiant portion is a core model fairness of Chipotle. It all the time has been, and it all the time will likely be,” Niccol mentioned. “With that mentioned, getting the suggestions induced us to relook at our execution throughout our whole system with the intention to all the time serve our company scrumptious, contemporary, customized burritos, and bulls with beneficiant parts.”
Niccol added that the corporate is engaged on retraining staff at Chipotle places the place “outlier” buyer satisfaction scores had been acquired on portion sizes to make sure that all eating places and staff are “constantly making bowls and burritos appropriately.”
“Our company count on this now greater than ever, and we’re dedicated to creating this funding to strengthen that Chipotle stands for a beneficiant quantity of scrumptious, contemporary meals at honest costs for each buyer go to,” he mentioned, on the decision.
Chipotle reported robust quarterly earnings, with an 8.7% enhance in restaurant site visitors and a web revenue of $455.7 million, in comparison with $341.8 million on the similar time final 12 months.
Associated: Chipotle’s Robots Can Make Nearly 200 Burrito Bowls an Hour
Final month, a report by a gaggle of Wells Fargo analysts went viral after they ordered 75 burrito bowls the identical manner at eight completely different places and located that portion sizes and weights of the bowls had been wildly inconsistent.
“The parts haven’t shrunk,” Niccol mentioned throughout an interview with Fortune in Could. “We all the time wish to give individuals large parts that get them excited concerning the meals.”
Chipotle was up practically 23% 12 months over 12 months as of Thursday afternoon.