Phrases like “consumer obsessed” and “client-centric” get thrown round so much nowadays. At Kraken, these are extra than simply buzzwords.
Since launching over 11 years in the past, the assist expertise of our purchasers has been a elementary differentiator at Kraken. Consumer assist led by crypto-passionate specialists from world wide has been, and can proceed to be, a elementary a part of our mission.
Very like our industry-leading safety and engineering practices, our give attention to the consumer expertise isn’t one thing we regularly boast about. As an alternative, it’s one thing we’re dedicated to constantly enhance.
Between the Kraken Be taught Heart, Kraken Help, and our quite a few crypto consultants, we’ve made it simple so that you can transition into the crypto ecosystem.
However don’t simply take our phrase for it.
We’ve been lauded by client-obsessed organizations all around the world. Most not too long ago, we earned first place within the “Buyer Success” class on the European Buyer Centricity Awards. We have been additionally finalists within the “Finest Buyer Expertise Group” and “Finest Worker Expertise” classes.
Let’s have a look at just a few of the consumer expertise requirements which have helped us earn our fame as probably the most supportive companion in your crypto journey.
The Kraken Help distinction
At Kraken, our purpose is to supply a protected, collaborative, and clear expertise for our purchasers. To ship on this, we acknowledge the necessity to constantly place the very best pursuits of our purchasers first. We use a number of instruments to show what is usually perceived as an intimidating and irritating crypto expertise into one thing that anybody, wherever, can perceive.
Past our stay chat, voice, and e mail assist specialists, we embed ourselves the place the discussions about the way forward for crypto are happening. You’ll frequently see us answering purchasers’ questions throughout all the main social media platforms and offering solutions that assist their crypto journey.
Once you do attain out to us straight, 90% of stay chat messages obtain a response inside 30 seconds. This degree of responsiveness has helped us earn a consumer satisfaction rating of 93%.*
Crypto by no means sleeps. Neither will we.
Relating to your monetary freedom, there may be by no means a day without work. As you embark on that journey, regardless of the place you’re on the earth, you’ll need a Kraken crypto specialist by your facet.
We now have by no means been an organization that expects the world to adapt to our manner of doing enterprise. Moderately, we adapt to assist you. Kraken Help hires specialists from world wide, able to reply your country-specific questions. Our specialists converse greater than 13 languages, so you may get the solutions you want, if you want them, within the language you favor.
Our Help group is offered on the telephone, 24/7. Why? Positive, we host a whole bunch of articles that reply potential questions on crypto. However, we perceive that you may want another person to elucidate the following step in your crypto journey.
Listening and studying from our purchasers
At Kraken, we perceive that you just depend on our services to empower your monetary freedom. We recognize your suggestions and use it to enhance Kraken. You’ll be able to at all times inform us straight in the event you uncover methods through which we may enhance our instruments and techniques.
We prioritize the suggestions you present to our assist group and champion it inside Kraken to make enhancements that you just, our purchasers, anticipate. Whether or not you’re on the lookout for new funding strategies, cryptoassets, or superior buying and selling options, we’re at all times listening and we are going to implement your concepts wherever doable. Once you inform us what you want, we strive our greatest to hear and reply by implementing the in-demand options you need.
On this manner, Kraken Help is way over solely a “contact middle” or consumer assist group that solutions your questions or guides you thru a course of. At Kraken, Help is a forward-looking software for product growth that performs a elementary function in bettering our consumer expertise.
In any case, in case you have a query a couple of course of or an thought a couple of new performance, there are tens of millions of others that will profit from this as effectively.
No end line on the journey to monetary freedom
In our pursuit to supply the very best services that join all elements of the crypto ecosystem, there is no such thing as a remaining vacation spot. This is the reason we try to constantly evolve, adapting to our purchasers’ wants and discovering extra methods to listen to and implement your suggestions.
It’s additionally why we proceed to spend money on the individuals, know-how, processes, and requirements that permit us to higher serve our purchasers. We leverage your suggestions, seek for new efficiencies, and make choices primarily based on what we consider will ship the very best expertise for you.
If a brand new course of could make our response time shorter or our purchasers happier, we are going to try to make use of that new customary.
On the finish of the day, we’re individuals with a ardour for cryptocurrency, similar to you, and we wish to companion with you in your crypto journey.
Want extra proof?
Head over to Kraken’s Help web page to see how we assist you at each step of your crypto journey.
*Satisfaction rating outcomes from Kraken’s personal consumer satisfaction survey outcomes gathered after consumer interactions