Ready in lengthy queues to cross tolls was a standard drawback. To handle this, FASTag was made obligatory by the NHAI on December 15, 2019, to scale back ready instances and allow digital toll funds. Whereas it’s a fast and handy possibility, FASTag customers nonetheless encounter numerous points.
Activating a FASTag account is a comparatively lengthy course of. You need to open an account by offering private and automobile paperwork. Moreover, it’s a must to keep the account always to keep away from blacklisting. This weblog will enable you perceive six frequent FASTag issues and their options.
Six Frequent FASTag issues and options
Since FASTag grew to become the one possibility for toll funds in India in 2019, the system is comparatively new. It may be mentioned that it’s nonetheless not excellent and faces points associated to third-party transactions and technical glitches. These frequent issues typically result in cost points for customers at tolls.
Listed here are six frequent FASTag issues with their options:
Utility course of
Step one is to use for a FASTag. Nevertheless, NHAI permits quite a few banks and NBFCs to problem FASTags. Since all these establishments have totally different FASTag utility processes, navigating and making use of will be difficult. Moreover, the FASTag issuing course of could also be delayed as a result of incorrect info or technical glitches.
Resolution: Select the establishment wherein you might have a checking account. Contact their buyer care to know in regards to the course of. Preserve all the data and paperwork useful whereas making use of.
Broken or stolen FASTag
When you get the FASTag, it’s glued to your windscreen for automated scanning. A typical drawback with that is that it may be simply broken within the solar or rain or will be misplaced or stolen. If this occurs, you will be unable to pay tolls.
Resolution: Attempt to defend your FASTag sticker from the solar or rain. Stick it on the within panel of the windscreen and never exterior. Contact buyer care of the issuing company straight away whether it is broken or stolen.
Recharge failure
Most customers depend on third-party on-line marketplaces or platforms for recharging their FASTag. Recharge failure is a standard drawback when the cash will get deducted out of your checking account however doesn’t get credited to your FASTag account.
Resolution: Recharge your FASTag account utilizing trusted third-party platforms. If the recharge fails, contact the platform’s buyer care instantly for a fast decision.
Technical Glitches
One of the frequent FASTag issues is the FASTag not working or getting scanned on the toll. In case your FASTag shouldn’t be working, you could have to pay with money, together with penalties. Nevertheless, if the scanner on the toll plaza shouldn’t be working, you should not have to pay something.
Resolution: There’s not a lot you are able to do in case your FASTag shouldn’t be working or getting scanned as a result of technical glitches at your finish. Nevertheless, you’ll be able to contact buyer care to file a criticism and make sure the drawback is resolved.
Double deduction
Double deduction is when your FASTag account will get debited for a single toll transaction two instances. This typically occurs as a result of a technical glitch both in your FASTag platform or whereas the transactions get executed.
Resolution: The perfect answer for double deduction is to contact your issuing company’s buyer care straight away. Most of them even have a double-deduction reimbursement system, which you should utilize to resolve this problem. Inform the client care inside 15 days.
Blacklisted FASTag
A blacklisted FASTag is when the issuing company suspends your FASTag for some motive. Frequent causes embrace inadequate minimal stability, authorized violations, pending penalties, outdated KYC info and improper automobile registration numbers.
Resolution: In case your FASTag is blacklisted, verify in case your account has the minimal stability. If it does, contact buyer care to establish the explanation and take the mandatory steps to reactivate it. In case of a decrease stability, recharge your FASTag to reactivate it.
Conclusion
The FASTag system is comparatively new, which creates issues for the customers. Since you could have to pay double if you happen to use money to pay tolls, you will need to know in regards to the frequent FASTag issues. Now that you know the way to resolve them, you’ll be able to guarantee seamless FASTag transactions.